The Council of Mortgage Lenders (CML) said that people are more satisfied with their mortgage lender than they were a year ago.
The body was referring to a recent survey which shows average customer satisfaction rising from 58% this time last year, to 62%.
Moreover CML believes that this result reflects the efforts that the lending industry has been making to improve customer service and communication.
Director General Michael Coogan said
“Lenders have been working hard to communicate effectively with customers and treat them fairly in difficult market conditions and that these efforts are now bearing fruit.”
While the total survey is based on a sample of 1,915 borrowers (out of the 11.1 million mortgages in the UK), the numbers relating to individual lenders are modest.
Royal Bank of Scotland (RBS) and its NatWest subsidiary have been named the UK’s most competitive mortgage lenders, by Evaluate Technologies.
Top place has been awarded to the majority state-owned group by following a market survey over the three months.
Lenders were ranked according to the number of times their mortgages appeared in Evaluate’s best buy lists; RBS and NatWest had 20 appearances; HSBC 19 and first direct 14. The HSBC score does not take account of the bank’s recently launched 1.99% tracker deal.
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